Booking Terms & Conditions

Please read these terms and conditions
carefully before making your booking. Our site is located on National Trust
land and therefore we follow where appropriate the National Trust general terms
and conditions guidelines and wording as follows:

1. General 1.1 In these terms and
conditions:

“Accommodation” means a tent and / or
caravan and / or campervan and / or motorhome and / or camping pod and / or
glamping unit.

“Site” means a camping and / or
caravan and / or glamping site

“Site Specific Rules” means the rules
in force at the relevant Site.

“You” or “Your” means the person named
in the confirmation invoice.

2. Your booking

 2.1 We reserve the right to accept or decline
bookings entirely at our discretion.

2.2 Your contract with us will begin
when we issue you with your confirmation invoice. Your contract with us will be
on the terms set out in these terms and conditions.

2.3 All bookings are formally
confirmed when we issue you with your confirmation invoice. Your confirmation
invoice will set out the Accommodation you have booked, the dates of your
booking, and the total amount paid for your booking. We will issue you with
your confirmation invoice by email or, if requested, by post.

2.4 You, as the person making the
booking, will be responsible for all members of your party. You, as the person
in charge of your party, must be at least 18 years old at the time of booking.

2.5 No children must be left
unaccompanied in pods at any time.

2.5 Children under the age of 18 must
be accompanied by an adult

2.6
Privacy policy

Data
held by Sizergh Caravan & Camping will not be disclosed to third parties
without your permission, other than the minimum required by our booking system
for the purpose of transaction security. You may request that your
personal data be deleted from our records at any time, but in any case, data
will not be kept longer than necessary. The information taken at time of
booking (which is your name, address, telephone number and email address) is
required to be collected for the purposes of processing your reservation at
Sizergh Caravan & Camping.

3. Paying for your Accommodation

3.1 You must pay us the total amount
payable for your booking at the time of booking.

3.2 No charge applies for payments
made by credit or debit card.  

4. Pricing for our Accommodation

4.1 We periodically review and amend
the prices we charge for our Accommodation. For the most up to date pricing
information please check the section of our website relating to the Site or
telephone the Site directly. We will confirm the price of your Accommodation at
the time you make your booking and in your confirmation invoice.

5. If you want to cancel your
booking 

5.1 Your Accommodation booking is a
contract for the provision of leisure services on a specific date or dates and
this means that you do not have a statutory right to change your mind and
cancel the contract. We do, however, offer you the right to cancel your
contract subject to the provisions of this Section 5. Nothing in this Section 5
affects your statutory rights. 

5.2 If you wish to cancel a confirmed
booking you must let us know by email or in writing as soon as possible and, in
any event, prior to the first day of your booking. Your booking will be
cancelled with effect from the day we receive your email or written
notification, subject to us deducting cancellation charges as set out in
Section 5.3 below. 

5.3 Our cancellation charges are
calculated according to the time between when we receive notification from you
that you wish to cancel your booking and the start of your booking.  Our cancellation charges are as follows:

  • More than than 30 days prior to
    booking start date – administration fee of £15
  • 14 – 30 days prior to booking start
    date – 50% of the total booking charge
  • Less than 14 days prior to booking
    start date or after the booking start date – 100% of the total booking charge.
  • If you cancel your booking after the
    booking start date, we will not issue any refund for any remaining nights of
    your booking. For the avoidance of doubt, this includes where you cancel your
    booking for any reason outside of your reasonable control, including without
    limitation, inclement weather and illness. You may wish to consider buying
    holiday insurance to compensate you in these circumstances.
  • Sizergh Caravan and Camping will in
    any cancellation event always make every effort to rebook your allocation and
    if successful the remittance less a £15 administration fee will be refunded to
    you.

6. If you want to change your booking

6.1 If you want to change any detail
of your confirmed booking you must let us know by telephone, by email or in
writing as soon as possible. This includes details such as the number of pitches,
the number of guests and the size of your Accommodation.

Whilst we will do our best to
accommodate you, we cannot guarantee that we will be able to meet any request
for changes. 

6.2 We can only discuss changes to
bookings with you; we cannot discuss the booking with another member of your
party unless you give express consent for us to do so. 

6.3 If we do change your booking, you
will be charged an administration fee of £15 to cover the costs we incur in
making the change to your booking. You must also pay us any additional
accommodation costs due as a result of the change – we will confirm the amount
of any additional accommodation costs due at the time we change your booking.
If your accommodation costs are lower as a result of the change we will refund
you the difference at the time we change your booking, after deducting the
administration fee referred to above. 

7. If we need to change or cancel your
booking 

7.1 We do not expect to have to make
changes to your booking, however sometimes unforeseen circumstances may mean
bookings have to be changed or cancelled. We will only change or cancel your
booking if necessary to perform or complete essential remedial or refurbishment
works, if we have to close the Site due a Meteorological Office Severe Weather
Warning or other severe weather event, or for other reasons unforeseen at the
time you made your booking which are beyond our reasonable control. 

7.2 If we do need to change or cancel
your booking, we will refund any amounts due back to you. 

7.3 If we do need to change or cancel
your booking under this Section 7, we will only be responsible for foreseeable
losses that you suffer as a result of that change or cancellation and we will
not be responsible for any unforeseeable losses you suffer as a result of that
change or cancellation. A loss is foreseeable if it is an obvious consequence
of our change or cancellation of your booking or if it was contemplated by you
and us at the time we entered into this contract. 

8. Special requests

Special requests, including requests
for adjacent Accommodation units must be made at the time of booking. Whilst we
will do our best to accommodate you, we cannot guarantee that we will be able
to meet any request. 

9. Group bookings

9.1 Group bookings can only be
accepted from organised groups. Bookings for all groups, including large family
or friend groups, must be notified to us and approved by us at the time of
booking.  In particular, our sites are
not suitable for stag, hen or birthday parties and you must tell us prior to
booking that you intend to use the site for such parties and obtain our prior
agreement to any such use. 

9.2 Group bookings may only be made by
telephoning and cannot be made online.

9.4 Please note that if you fail to
comply with our rules on group bookings as set out in this Section 9 we may
need to exercise our rights under Section 13 (“Our right to evict”).

10. Visitor standards and behaviour

10.1 Rules are available on our
website relating and are provided with your confirmation of booking.  You will also be provided with Site Specific
Rules on arrival at the Site.  Site
Specific Rules contain important information about your stay with us. Please
ensure that you and your party read the Rules carefully prior to booking and on
arrival. 

10.2 Each Accommodation shall be at
least 6 metres from any other Accommodation. 
In exceptional circumstances where more than one Accommodation is
allowed on a pitch, they must be at least 3 metres from any other
Accommodation. 

10.3 You must only use the
Accommodation for the purposes of your holiday. You must not use the
Accommodation for any other purpose, including without limitation for any
business purposes, without our prior written consent.   

10.4 You must keep the Accommodation
and any contents clean and tidy and leave them in the same condition as when
you arrived. 

10.5 You must not use the
Accommodation, or allow it to be used, for any dangerous, offensive, noisy,
illegal or immoral activities. You must not cause any nuisance or annoyance to
any neighbours or anyone else during your stay. 

10.6 You and your party must not smoke
inside any Accommodation. Please refer to the Site-Specific Rules for
information on smoking elsewhere on Site.   

10.7 If you discover that anything is
missing or damaged on arrival at your Accommodation you must notify us
immediately.  If you do not notify us we
will assume that you caused the relevant damage or loss. 

10.8 If your Accommodation is damaged
by you or your party during your stay, we have the right to recover the cost of
the damage from you, including any extra cleaning costs.  

10.9 You and your party may only use a
barbecue on site if it is placed outside and raised off the ground. You and
your party must not use barbecues, gas stoves, or other naked flames and
cooking equipment inside any tent or pod unless it is provided as part of the
accommodation offer.

10.10 Please note that if you do not
comply with the standards and behaviours set out in this Section 10 we may need
to exercise our rights under Section 13 (“Our right to evict”). 

11. Maximum occupancy 

11.1 You must ensure that the maximum
number of persons occupying the Accommodation does not exceed the maximum
occupancy limits set out in the Site-Specific Rules.

Our maximum pod occupancy is four this
includes adults and children. Our tent and van pitches allow up to six persons
per pitch booking.

We reserve the right to require you to
reposition or move your tent, caravan, motorhome or campervan onto a different
pitch.

11.2 We set maximum occupancy limits
in line with the facilities and equipment available and in order to comply with
applicable health and safety and regulatory requirements. As such, we reserve
the right to require you to leave the Site (without any compensation) if you
exceed the maximum occupancy limits described in this Section 11. 

12. If you have a problem or complaint

12.1 We take care to ensure that our
site is of a high standard. However, if you have any problems, please inform us
immediately and give us the opportunity to resolve it.  

12.2 If you have an unresolved
complaint at the end of your stay please contact us. In considering any
complaint we will take into account whether we have been given the opportunity
to investigate it and put matters right. 

12.3 Please note that we will not
tolerate any written, verbal or physical abuse towards any of our staff or
representatives. 

13. Our right to evict

We may terminate our contract with you
and ask you to leave your Accommodation and the Site immediately (without any
compensation being payable) if: (a) we consider that you or your party have
committed a serious breach of these terms and conditions; (b) we consider that
you or your party’s behaviour endangers the safety of our visitors or staff;
(c) any complaints are made of anti-social or unacceptable behaviour against
you or your party;  (d) you or your party
cause an unreasonable amount of damage to the property or its contents; or (e)
you exceed the maximum occupancy limit for your Accommodation.

14. Our liability to you 

14.1 If we fail to comply with these
terms, we are responsible for loss or damage you suffer that is foreseeable as
a result of our breach of these terms and conditions or our negligence, but we
are not responsible for any loss or damage that is not foreseeable. Loss or
damage is foreseeable if it is an obvious consequence of our breach or if it
was contemplated by you and us at the time we entered into this contract.

14.2 Nothing in these terms and
conditions is intended to limit our liability for: (a) death or personal injury
caused by our negligence; (b) fraud or fraudulent misrepresentation on our
part; or (c) any breach of the terms implied by Section 2, 3, 4 and 5 of the
Supply of Goods and Services Act 1982. 

15. Events beyond our control

15.1 We will not be responsible for
any failure to perform our obligations under these terms and conditions that is
caused by an event outside our control. 

15.2 An event outside our control
means any act or event that is beyond our reasonable control, including without
limitation fire, explosion, storm, flood, earthquake, subsidence, epidemic or
other natural disaster, strikes or industrial action by third parties, terrorist
attack or threat of terrorist attack, war or threat of war, civil commotion,
riot, invasion, or failure of public or private telecommunications
networks. 

16. Some practical information for
your stay 

16.1 Your check-in and departure times
will be set out in your confirmation invoice/Site Rules. If you do not leave
the Accommodation by the required departure time we reserve the right to charge
you a late checkout fee to cover any costs we incur.

16.2 Please note we are not
responsible for any lost possessions. If you leave any of your possessions
behind, please contact us as soon as possible. We reserve the right to charge
you for any storage and delivery costs that we incur in relation to your lost
property. We will hold all lost property for six months, after which it will be
disposed of.

16.3 It is important that you and your
party do not interrupt or endanger the livelihood of those working at Low
Sizergh Farm or on the surrounding land. 

16.4 Bats and other wildlife may be
present on the site. Any disturbance caused by wildlife should be reported to
us immediately and reasonable steps will then be taken to assist. Please
remember that bats are a protected species and it is illegal to interfere with
them or their habitat.

16.5 Dogs are permitted, provided they
are not on the dangerous dog register, up to two dogs are allowed per booking
as long as they are well behaved, they must be kept on a lead at all times and
cleaned up after immediate should they foul on the site. Do not leave dogs
unattended at any time. You must tell us at the time of booking if you wish to
bring a dog. Unfortunately, no other domestic pets are permitted at our Sites.

 17. Entire Agreement

17.1 This agreement constitutes the
entire agreement between you and us and supersedes and extinguishes all
previous promises, representations and undertakings.

 17.2 No one other than a party to this
contract shall have any right to enforce any of its terms.  

18. Governing Law These terms and
conditions are governed by English law. You and we both agree to submit to the
nonexclusive jurisdiction of the English courts.

Privacy Policy

Sizergh Caravan and Camping collects
information about you to process online bookings/enquiries

and to ensure that we provide you with
an excellent level of service. Please read our full privacy policy below.

We collect the following data:

– Search terms you have used to find
our website or that you have used within our website, a record of all browsing
behaviour including links clicked. This is done via a cookie which is set on
your first arrival to our website and the contents of any form you submit to
us. You will find our complete Cookie policy
here.

– Information that will help us
contact you: name, address, phone and email

  • Personal information disclosed by you
    to us
  • Information on your engagement with
    the emails you receive from us
  • The IP address your router freely
    transmits to our web servers
  • Your browser user agent, which is
    freely transmitted by your computer. This includes your browser build
    information, your device type and your computer’s operating system.

This data is held in a protected data
storage environment within the UK and will be used to:

  • Improve the content and relevance of
    what we send to you
  • Improve the content we publish on our
    website
  • Answer any questions you may have and
    retain this information to ensure good service

We are compliant under the terms of
the GDPR.

We only store data within a UK managed
secure environment. Your data will never be transmitted outside of the UK.
Unless you have specifically requested us to do.

EMAIL OPTIONS

We use the Mailchimp platform to send
emails. Please check their privacy policy.

You may use the unsubscribe link,
which will be present within the footer of every email we send to you. Your
subscription preferences will be immediately updated. Please note we cannot
accept unsubscribe requests through any other channel.

DATA SECURITY

We will endeavor to ensure your data
is transmitted to us using the known best practice approaches. It’s important
to note, any data you send to us is sent at your own risk.

Once your data is received, it will be
stored in a secure data environment, where we have robust processes and
procedures to keep it safe.

DISCLOSING YOUR INFORMATION

We will only pass on the personal
information collected if we have a legal obligation to do so.

We will not share your information
with any Third Parties.

YOUR RIGHTS

We process and store data in line with
the General Data Protection Regulation, a regulation in EU law on data
protection and privacy. It lays out your rights as follows:

The right to be informed

The right of access

The right to rectification

The right to erasure (or be forgotten)

The right to restrict processing

The right to data portability

The right to object

Rights in relation to automatic
decision making and profiling

For more information on GDPR and your
rights please see

https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/

If you have questions concerning the
processing of your personal data please contact us. Sizergh Caravan and
Camping, Sizergh Farm, Sizergh, LA8 8AE.

In the event that you have not
received a response within 30 days you have the right to contact The ICO,
Wycliffe House, Water Lane, Wilmslow, SK9 5AF, Email:
https://ico.org.uk/global/contact-us/email or telephone: 0303 123 1113.

EXTERNAL LINKS

Sizergh Caravan & Camping may from
time to time link to third party websites displaying useful content. Please
ensure you have verified the privacy policies on any external websites before
submitting personal information.

Our Guests say...

Enjoy our farm setting, proximity to the Lake District and Yorkshire Dales National Parks, the award-winning farm shop and café, and raw milk straight from our herd.

Sizergh Caravan & Camping

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